Difference between revisions of "ICT"

Revision as of 13:30, 21 May 2014

Job description

• to keep computer equipment, infrastructure and software operational
• to make it functioning in an efficient way
• to give support to users

Priorities

• 1 - servers / workstations
• 2 - software
• 3 - hardware
• 4 - file back ups (incl. ShipConstructor)
• 5 - internet
• 6 - mail system
• 7 - alarm system
• 8 - electric system (incl. UPS, documentation, procedure for power failure)
• 9 - phone system (1 person answers incoming calls and can transfer to any any other colleague)
• 10 - music server
• 11 - to document ICT environment of Navyk
• 12 - CRC services (maintenance, internet, back ups, contract)
• 13 - Navyk-I (back up, software update, maintenance)
• 14 - ERP (hours, invoices, finances, licenses, depreciation, personel)
• 15 - website (technical implementation)
• application manager for:
  • AutoCAD - installation, profiles
  • ShipConstructor - database + back ups
  • NX - database + back ups

MAINTENANCE

To be scheduled in calendar

• manual defragmentation of Windows Server
• manual defragmentation of non SSD workstations
• software updates when and where? (for example Filezilla and PDF Creator)
• printers maintenance for CRC (dedusting, greasing, cleaning drum)
• FTP password change every year

SERVERS

Windows server

• currently 15 CAL licenses (required 1 per WS) - alomst reaching the limit, pending on planning of growth and new server if we will extend the current CAL

WORKSTATIONS

• recovery disk (images) for NX stations?
• XP stations will not be upgraded despite that MS stopped support (not worth it)
• make roaming profiles for:
  • user1
  • user2

OTHER HARDWARE

• webcam - to test at least for users who collaborate with Jan van der Weide (Steven, Tiberiu, George)
• beamer - for presentations (what screen to use?) - to be discussed

BACK UPS

• make hardcopy projects up to 2009

USER RIGHTS

• user rights - make structure (administrator / power user / normal user) now we have several people who log in as administrator - only NX people and Ovidiu have admin rights on their workstations
• Ligia is logged in as administrator only for KP to appear as a male user in NX SH will discuss this with Tabo

SOFTWARE

• anti virus
  • maximum 9 Windows Essential - done
  • other workstations with Avira - done
• monitor for software use - to track the usage of applications (useful ifno for purchase) - work in progress

Zimbra

• application manager - Bogdan

ERP

• application manager - Bogdan
• maintenance / updates

Navyk-I and Dokuwiki

• application manager - Bogdan
• maintenance / updates

AutoCAD

• application manager - tbd

ShipConstructor

• application manager - tbd
• investigate how to restore db in case of hardware falure from remote backups (in comaboration with the designated App manager... Pending for Steven to designate someone)

Siemens NX

• application manager - tbd
• Document on Navyki how to install NX and how to customize it (in comaboration with Gicu)
• Investigate how backups can be restord (In colaboration with NX users)

Other

• indexes for 3D model library - to be done
  • idea is to add tags to file name (for example: supplier, article group, article code, visualization/engineering)
  • for:
    • Rhino
    • ShipConstructor
    • Siemens NXS
• index for image library similar as for 3D model library - to be done

TELEPHONE

• phone central for: - done research
  • transferring calls to 'internal headsets'
  • transferring calls to external phones (for example to my mobile phone)
  • 'internal headsets' to be able to make calls to landlines
  • registering missed calls
  • answering machine
  • Sabina to be able to see which 'internal headset' uses a landline

• we do not like another adress book next to Zimbra
• when call is transferred to headset we need an acoustic signal too (in case your eyes are not at the monitor)

Skype

• user settings
  • 'contacts only'
  • avatar: Navyk logo
  • gender
  • office phone '+40 336 802 145'
  • e-mail 'name@navyk.com' (how to make this visible for 'contacts only'? - SH)
  • e-mail 'info@navyk.com' (how to make this visible for 'contacts only'? - SH)
  • country 'Romania'
  • city 'Galati'
  • website 'http://www.navyk.com'
  • language 'English'

SECURITY

• establish company wide policy and levels of user rights
  • ERP
  • Zimbra
    • smartphones, if you loose phone and it is not protected then a stranger can access Zimbra (unless Bogdan is notified about the compromised device)
  • FTP
    • change client passwords every year
  • Dokuwiki
  • more?
• password manager

ALARM

• activation - indicate with light visible on a camera (remote verification) - will investigate if it's possible
• cameras are unaccessible from phone - yes they are
• improve back up search - can't really do anything about it
• power failure procedure (mobile call) - tested
• remote back ups - not possible automatically
• server room temperature - blinking light visible on camera (remote verification) - work in progress
• write procedure in Navyk-I, including maintenance / testing schedule (incl. smoketest) - add codes to user profiles? - to be done
• add Yankee contact details to Zimbra - done
• when the acoustic alarm is activated? - 10 seconds after the alarm was tripped

OTHER

• disposal of:
  • batteries
  • cartridges