Difference between revisions of "DS-T"

Revision as of 14:20, 19 February 2009

Design Systems and Technologie is a French based firm offering software products and expertise for the marine industry. They are Navyk supplier for AutoCad, ShipConstructor, Rhinoceros and RhinoMarine.

Communication

For an effective communication DS-T has certain requirements to the EMAIL HEADERS, they should always include:

• name of the product(s) you are writing about (ex. GHS, ShipConstructor, ShipWeight, etc.)
• core subject of the email (ex. quote request, tech-support, shipping update, etc.)
• company name
• if possible, a 3-4 word description (ex. heeling moments . . . , nest report . . . , hull weight prediction method, possible bug in . . . , etc.)

Here are some header examples:

• GHS tech-support @ ABC: damstab2
• ShipConstructor quote request by ABC
• NavisWorks @ ABC: evaluation serial number request
• etc.

The above will help their antispam system KEEP our email and address it to the appropriate channel.

When logging a TECH-SUPPORT QUERY, please always include the following at the beginning of your email:

• product version (ex. GHS v11.02b, ShipConstructor 2008 v2.0, etc.)
• operating system particulars (ex. WinXP pro sp2 - 32bit, Vista, Win2003 Server, etc.)
• operating system language (ex. EN, FR, IT, etc.)
• if applicable, version and language of host system (ex. Autocad 2008 EN, Rhinoceros v4 FR, etc.)

The above will help DS-T answer constructively, and focus their investigation when looking at potential malfunctions. Moreover:

• be as descriptive as possible, while of course remaining as concise as possible (but rather write too much than not enough)
• describe the desired goal of your action, and describe where and how you think "it goes wrong"
• state your question(s) explicitly (ex. Question 1: . . ., Question 2: . . . )
• very important: always include (or make available from the internet) the files you are working with (ex. GHS run & geometry files, SCon files, etc.)

Finally, do not hesitate to send hand notes, sketches, examples, etc. by telefax (+33 4 9291 1338). Sometimes a sketch tells more than a thousand words!

External links

Design Systems and Technologie corporate website